Refund and Returns Policy
Thank you for shopping at Bexrimat
Our online shop provides unique fashion products from our independent designers backed by high quality material and reliable production Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction
If your items are defective or damaged just tell us and our team will gladly help to make things right Please see below for more information on our return policy
We strongly encourage you to email us at support@bexrimat.com your satisfaction is very important to us
Our policy lasts 30 days If 30 days have gone by since your delivery date unfortunately we don’t accept returns
Requirements for a Refund
- Purchase except personalized items can be returned within 30 days from the delivered date ie if the receipt has a date of January 1 2019 the return must be postmarked by January 31 2019
- Personalized items are not eligible for return Personalized items can only be returned if they are defective damaged or the wrong item
- Items must be unused undamaged and careful packing to ensure that all articles in the package are intact If not the buyer is responsible for all incurred fees and no refund will be issued
- The buyer is responsible for the return shipping costs
- Items must be returned using an insured and traceable shipping method
- Shipping and handling costs are not eligible for refunds
- Refunds will be issued back to the original payment method This includes gift cards We cannot refund another form of payment if a gift card was used at checkout
If you choose to return your order without consulting a representative and it does not meet all of our requirements a refund will not be issued and you will be notified via email with any options available to you on how to proceed
Note We do NOT offer returns or exchanges and refunds on any products purchased during a sale or special promotion This includes but is not limited to Buy 1 Get 1 Free sale discount codes greater than 10 percent or Free Shipping promotions
Important Notice
Kind reminder Any addresses on the parcel are not approved as the return address Returned packages without an authorized return address from customer service representatives will not be refunded
How long is the returns process
We aim to refund you within 14 days of receiving the returned item in our warehouse We will email you to confirm once your return has been processed We will issue a refund to your original payment method
Defective Incorrect Damaged Items
Did you receive a faulty unit or the wrong product
If your items are defective or damaged just tell us and our team will gladly help to make things right Please see below for more information on our return policy
Please include the following information
-Order number
-Video or photo of the faulty product if applicable
-Complete delivery address
-Contact telephone number
In some cases you may be required to include a video or photo of the defective product for proof to refund or replace the product
If you want to replace your items we will make a new one immediately and send it to your address You don’t even need to pay any extra cost or return anything
Late or missing refunds if applicable
If you haven’t received a refund yet first check your bank account again
Then contact your credit card company it may take some time before your refund is officially posted
Next contact your bank There is often some processing time before a refund is posted
If you’ve done all this and still have not received your refund please contact us at support@bexrimat.com
Exchange items ordered
No support When a customer places an order they will be asked to confirm all of the details regarding the item’s size design quantity and so on As a result we do not accept returns or exchanges due to your selection of incorrect items sizes designs addresses and so on
Please contact us if you have any questions about placing an order so that we can ensure your satisfaction with your purchase